Thank you for your interest in Sandra's Trunk at My Sistuh's Trunk.
If you haven't been able to stop by one of our markets or festivals, I hope you'll be able to find something here that makes you smile or warms your heart...All the Best, Sandra
Payment for your selected item must be received within 48 hours of the order. If payment have not been received within 48 hours, I will have to cancel the order and make the item/s available for sale again.
Shipping and processing charges are set to compensate for the cost of processing your order, packaging and delivery to postal facility.
Orders usually ship within 2 business days for ready-made items. Made-to-order items take longer and require a 50% deposit.
All items are shipped via USPS:
~Domestic Priority: $6.75 flat fee.
~International Priority (Canada, Mexico and Central America): $15.00 flat fee.
~Everywhere Else: $25.00 flat fee.
If you have other shipping preferences, please contact me at: firstname.lastname@example.org.
International buyers are responsible for custom clearance and related Duty.
Items ordered on Friday, Saturday and Sunday will be shipped on Monday pending payment confirmation.
Once delivered to Post Office items should arrive within 3-5 business days for US customers and 2-4 weeks for International customers.
REFUNDS AND EXCHANGES
Cancellation of orders must be received before the item/s have shipped. If the order has shipped, I will refund your money only after you have returned the item/s to me. You are responsible for the cost of return shipping.
If you find that you are unsatisfied with your purchase, you may return it for a full merchandise credit or merchandise exchange within 7 days of your receipt of the item.
Items that have been used or worn are not eligible for return or exchange.
Items created by request are not eligible for return or exchange.
MY Altered HeART
These pendants are made of glass and thus are fragile. Be careful of dropping them on hard surfaces as items broken in this way are not returnable.
It is best not to immerse these pieces in water.
These pieces are hand soldered and as such, any imperfections in the finished piece is inherent to the use and flow of solder. Each piece will have it's own character that I have loved and embraced as I hope you will too.
Additional Policies and FAQs
1. Do you accept custom orders?
~Custom orders are accepted with 50% deposit. Please send me the specifics of your custom request and I'll send you the pricing information and the completion date. You can contact me through at email@example.com.
2. What is the ball chain on the MyAlteredHeART pendant made of?
~The Ball Chain is lead free metal and comes free with all pendants.
3. What do you use to make the MyAlteredHeART pendants?
~I use the highest quality lead-free with percentage of silver solder along with different size glass. The pendants can be fragile so please be careful not to drop them on hard surfaces or immerse in water.
4. What is the Words2Wear necklace and bracelet made of?
~The Words2Wear items are made of sterling silver findings, sterling silver affirmation rings, leather cording, Swarovski crystals or other gemstones and beads as indicated on item descriptions.